10 Oct
British Council
London
Location
London
Full job description
Delivery Lead
Date: 7 Oct 2024
Location: London, UKM, GB
Manchester, UKM, GB
Belfast, UKM, GB
Edinburgh, UKM, GB
Cardiff, UKM, GB
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories,
we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band – 8
Contract Type – Indefinite
Location – Any UK office
Closing date – Monday 21st October 2024 at 23:59 UK time
You must have the legal right to work in UK at the time of application.
There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
About the role:
The Delivery Lead bears accountability for the entire lifecycle of creating and implementing digital products and projects.
Beyond project ownership, the Delivery Lead assumes a critical role, driving motivation, and overseeing the performance of multi-disciplinary product and project delivery teams.
Responsible for orchestrating the seamless execution of projects,
the Delivery Lead navigates the intricacies of product and digital development with an emphasis on efficiency, collaboration, and high performance.
From initiation to implementation, this role takes charge of project delivery teams, fostering a culture of motivation and collaboration to ensure the successful realization of Digital and Technology products and projects.
Main Responsibilities
Consultancy, Analysis and Problem Solving:
- Initiate, develop, and maintain effective relationships and engagement with owners and stakeholders dispersed across the globe.
- Identify issues and blockers and work with all parties to find suitable resolutions.
- Encourage and facilitate continuous improvement of the delivery team.
Functional Expertise:
- Own the delivery of digital products and projects assigned to this role, acting as either a servant or project leader where appropriate.
- Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques, whilst also being sympathetic to traditional project management approaches.
- With support from technical roles within Engineering effectively translate complex technical details ensuring they are accurately communicated to non-technical stakeholders.
Service Improvement:
- Creating a delivery ethos amongst all teams they lead.
- To be responsible for the communication of plans, risk and issue logs, and sprint backlogs as required.
- Provide regular project reporting to agreed templates to stakeholders, working closely with Product Owners and other key leads.
Relationship and Stakeholder Management:
- Initiate, develop, and maintain effective relationships and engagement with owners and stakeholders, dispersed across the globe.
- Build and maintain delivery teams, ensuring they are motivated, collaborating, and working well, ensuring they focus the team on what is most important to the delivery of products and services.
- Provide regular project reporting to agreed templates to stakeholders, working closely with Product Owners and other key leads.
Commercial and Financial Management:
- Manage any third-party integrators.
- Provide regular project reporting to agreed templates to stakeholders,
working closely with Product Owners and other key leads.
- Ability to maintain delivery pace.
Role specific skills
- Experience of managing relevant Digital and Technology delivery
- Be confident with delivering products and projects using different delivery frameworks as appropriate, including Agile, Lean and Waterfall
- Ability to manage complex products/projects
- Analyses requirements with the sponsor/stakeholders, defining specification, planning, revising, implementing an evaluating small to large, low to high-risk delivery
- Experience of servant leadership – guide and coaching your team and organisation through the delivery processes
- Experience of ability to use formal and informal negotiating and motivation techniques to influence others behaviour and persuade them to think and act differently, while respecting differences of view and culture
- Experience of co-ordinating a diverse team with awareness of equality and diversity impact as part of the delivery specifications and handles changers in specification or plan to meet unexpected circumstances
Minimum/essential requirements
- Varied knowledge and demonstrable experience of delivery/project management in an Agile environment
- Ability to liaise with senior management stakeholders, business users, PMO Programme level colleagues managing third party suppliers to deliver suitable solutions
- Understand the fundamentals of the Agile framework (such as iterative development using incremental delivery)
- Experience of using formal planning tools to create project plans where appropriate (for example Miro, Jira, Confluence, Planner, Microsoft Project etc)
- Excellent verbal and written communication skills using various tools including Outlook, Word, Jira, Teams, Excel, and PowerPoint
Desirable
- Experience of leading, coordinating and organising remote teams across multiple time-zones in a collaborative environment
- Demonstrates the ability to rapidly adapt and respond to changes and ability to prioritise
- Experience of infrastructure, product and rollout projects is highly desirable and would be advantageous
Language Requirements
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
▶️ Delivery Lead
🖊️ British Council
📍 London