Project Support Officer

Project Support Officer

Job details

Here’s how the job details align with your profile.

Pay

- £34,350 - £41,035 a year

Job type

- Permanent

- Full-time

Location

Bristol

Benefits

Pulled from the full job description

- Annual leave
- Company pension

Full job description

Details

Reference number

372655

Salary

£34,350 - £41,035

National pay locations: Bristol £34,350 - £36,755
London pay locations: Westminster £38,350 - £41,035

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HO - Public Safety Group

Type of role

Administration / Corporate Support
Project Delivery

Working pattern

Full-time, Compressed hours

Number of jobs available

1

Contents

Location

About the job

Benefits







Things you need to know

Apply and further information

Location

Bristol, Westminster

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counterterrorism, policing, fire, crime, drugs policy, immigration and passports.

The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services. We work with our partners in other government departments, local government, and the voluntary sector to develop and implement policy, provide funding, and deliver legislation.

Britain’s emergency services carry out challenging and essential work. In a digital and connected world, they need a modern, fast, and secure critical mobile communications network that can be relied upon to deliver in the toughest operational circumstances.







We are transforming this technology and building a new Emergency Services Network (ESN). It will transmit fast, safe, and secure voice, video, and data across the universal 4G network and give first responders immediate access to life-saving data, images and information in real-time situations and emergencies on the frontline. This will enable thousands of police, immigration officers, paramedics, firefighters and first responders in Britain to deliver the best possible service for the public.

ESN will introduce cutting-edge mobile communications products and applications,





calls to the emergency services will take priority in all locations and 999 calls will be made from mobile phones in some of the most remote and rural parts of Britain for the first time.

ESN is on the cusp of deployment across England, Scotland, and Wales. Infrastructure is nearing completion, new equipment is ready, and organisations are starting to trial and adopt it. Other countries are looking closely at what Britain is doing, and many are starting to adopt similar 4G systems for their own emergency services and public safety organisations.

Job description

The current building location for this role is 2 Rivergate, Bristol and Clive House (SW1H Zone 1). However, the office will be relocating to Stratford (Zone 2/3) with expected relocation by the end of 2024.

The Coverage Enhancement workstream was set up to fix gaps in ESN coverage that are operationally required by the emergency services.





The workstream consists of several projects at various stages of the project lifecycle and the Project Support Officer will be expected to work across these projects, supporting the Deputy Project Managers and Lead Project Manager with managing the day to day running of the projects. This will include reassessing workload when priorities change, or urgent tasks materialise to support the DPM’s and/ or LPM.

The successful candidate will be comfortable working in a fast-paced environment and in collaboration with various stakeholders; in this instance; with the wider Project and PMO team, Emergency Services, Coverage Supplier, Technical Engineers and will report to a Deputy Project Manager in the team.

This is a challenging role that would suit a resilient, confident,





highly organised individual with experience working in a multi stakeholder and supplier environment. Ideally, it would benefit somebody who enjoys using their initiative, is technically minded and is able to manage multiple competing priorities at once.

It is required that all people working on ESMCP perform their roles according to the overarching principles and ways of working with suppliers and customers, and in line with the collaborative behaviour’s framework.

Key Responsibilities:

The Project Support Officer reports to the Deputy Project Manager and is responsible for assisting with the delivery of projects to support the work of the operational and corporate teams in delivering ESN to meet the Emergency Service user requirements.





The Project Support Officer will also be involved in supporting PMO requests, which is a real opportunity to work with other Teams to develop ideas to promote and embed into the function.

The role is principally responsible for providing administrative and project management support across all the Coverage Enhancement projects and will play a pivotal role in collating and documenting important information such as project progress, decisions, actions, PO spend, risks and issues, in order to support the delivery team.

Responsibilities include but are not limited to,

- Providing support in organising planning activities, monitoring and updating Risks, Assumptions, Issues and Dependencies (RAID) log.
- Undertaking a range of analysis, implementation,





and administrative activities to support the delivery of programme deliverables including secretariat duties
- Providing support to Deputy Project Manager(s) / Lead Project Manager as and when project demand requires
- Undertaking various governance and assurance support tasks and attending meetings with team members as required. Ensuring that actions are tracked to completion and decisions are captured in the decisions log
- Managing and supporting project controls such as project performance reports.
- Supporting in finance related activities such as raising PO’s and keeping trackers updated
- Managing and engaging with a wide range of internal and external stakeholders.






- Supporting the Delivery team with a ‘can-do’ attitude and willingness to recommend ways to simplify/streamline current processes.

Responsibilities could be subject to change and the jobholder will need to be flexible to meet demands within the wider team.

Working Patterns

Due to the business requirements of the role, it is only available on a full-time basis.

Person specification

Essential Criteria

- Self-motivated and proactive with an ability to problem solve, analyse issues, explore options, and suggest an appropriate course of action in a fast-paced environment.
- Experience of working in a delivery project that had an end user
- Ability to produce and maintain quality programme and project reporting.
- Strong stakeholder engagement skills both internal and external.
- Ability to work flexibly across several projects effectively managing numerous priorities.
- Experience in monitoring and tracking project artifacts.
- Ability to work under pressure and adapt quickly to an ever-changing environment.
- Strong IT skills, with experience of presenting, and using Excel, Word, and PowerPoint, and/or industry equivalents.

As the successful candidate, you should understand the full-project lifecycle, with the ability to co-ordinate and plan a range of simultaneous tasks or project activities. You should have experience of supporting workshops to support project activity, as well as of servicing meetings, including taking meetings and maintaining action logs.

Desirable Criteria

- A recognised qualification in Project Management i.e., Prince 2 or MSP at practitioner level
- Demonstrable experience of delivering projects successfully.

Behaviours

We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Communicating and Influencing
- Making Effective Decisions
- Working Together

We only ask for evidence of these behaviours on your application form:

- Delivering at Pace

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office
- See more of our benefits on our careers website.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

Application – by the 24th October 2024.

As part of the application process, you will be asked to complete:

- Personal Statement (maximum 500 words).
- Evidence of the Behaviour, "Delivering at Pace" (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

Sift – week commencing from 28th October 2024.

The sift will be held on the Personal Statement and Behaviour "Delivering at Pace".

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will be either progressed to a full sift that will consist of the Lead Behaviour, "Delivering at Pace' or straight to interview.

Interview – week commencing from 18th November 2024.

If you are successful at sift stage, you will be invited to an interview that will be:

- Behaviours (as listed in the job advert) based questions.
- Strengths based questions

The interview will take place remotely on Microsoft Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website on our website.

Location Preferences

You can select up to two locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred locations and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location and profession. Candidates will be appointed in merit order by location and profession.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers

Visa sponsorship

We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Home Office Resourcing Centre

Email :

[email protected]

Recruitment team

Email :

[email protected]

Further information

If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

▶️ Project Support Officer
🖊️ Home Office
📍 Bristol