10 Oct
LSA Recruit
Lanark
Senior Cloud Engineer - Amazon Connect Lead
Permanent
Location: Glasgow, UK
Responsibilities:
- Technical Leadership: Provide technical guidance and mentorship to the engineering team in designing and implementing contact center solutions.
- AWS Expertise: Demonstrate deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to architect and optimize cloud infrastructure for contact center workloads.
- Amazon Connect Mastery: Possess in-depth understanding of Amazon Connect features, including contact flows, routing, analytics, and integrations.
- Infrastructure as Code: Utilize AWS CDK or other infrastructure as code tools to automate and manage cloud resources efficiently.
- Performance Optimization: Identify and implement strategies to optimize contact center performance, scalability, and cost-effectiveness.
- Troubleshooting: Diagnose and resolve complex technical issues related to contact center infrastructure and applications.
- Automation: Develop and implement automation scripts to streamline operational tasks and improve efficiency.
- Security: Ensure adherence to security best practices and compliance standards.
Qualifications:
- Proven experience as a Senior Cloud Engineer with a strong focus on contact center solutions.
- In-depth knowledge of AWS services and architecture.
- Hands-on experience with Amazon Connect and its integration with other AWS services.
- Proficiency in Scripting languages (Python, Bash, etc.) for automation.
- Strong problem-solving and troubleshooting skills.
- Ability to lead and mentor junior engineers.
Preferred Qualifications:
- AWS certifications (Solutions Architect, DevOps Engineer, etc.).
- Experience with performance and load testing of Managed services
- Knowledge of contact center industry standards and best practices.
▶️ Amazon Connect Lead
🖊️ LSA Recruit
📍 Lanark