10 Oct
University College London Hospitals NHS Foundation Trust
London
Respond is an integrated health service for refugees and people of all ages seeking asylum. This is an exciting role as you will be working onsite and in the community alongside the Respond team to provide healthcare for this group of patients.
This role forms a key part of the service as you will be responsible for all administrative elements of Respond. You will be required to have a level of knowledge to explain and guide your colleagues through the several complex administrative pathways we use as well as providing line management to a B4 Administration Coordinator. You will work closely with the Service Manager and Clinical Operations Manager to progress the strategy of the service.
We are currently operationalising the service,
and the post-holder will provide valuable input into forging patient pathways, creating administration procedures, and developing service targets.
We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice several different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same. The patients you will be working with will be unfamiliar with the NHS and you will be expected to provide accessible and equitable care and have a key awareness of preventing health inequalities.
There Are Several Main Duties Of The Role
- Communication and patient liaison – dealing with potentially stressful situations with patients who may not speak English.
- Coordinating care – the pathways for this service may be complicated, and this will require someone organised to ensure these patients receive great quality care.
- People responsibilities – we are looking for a kind leader to provide line management and talent development to a band 4 administrator.
- Service development – as a developing service, creativity and receptiveness will be critical.
Important skills
- Organisation
- Communication
- Hardworking
- Receptiveness
- Creativity
- Kindness
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For further details / informal visits contact: Name: Heloise Gerber Job title: Service Manager Email address: [email protected]
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▶️ Admin Team Lead
🖊️ University College London Hospitals NHS Foundation Trust
📍 London