10 Oct
ARM (Advanced Resource Managers)
London
Job description
UC Solutions Engineer
Full Time
Permanent
Hybrid Waterloo, London (1 day per week in office)
£50-63K basic + benefits
Are you an experienced UC Solutions Engineer looking for a new challenge?
Do you have a strong background in VOIP, SIP, and related protocols utilising session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya etc and CRM systems along with NICE CX One, Genesys Pure Cloud or AI integration experience in a contact centre environment?
Here at ARM we are recruiting for a full time permanent UC Solutions Engineer for a global IT services and consultancy client of ours.
Our client :
They're a leading business with a global reach that empowers local teams,
and they undertake hugely exciting work that is genuinely changing the world.
Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Overview :
We are seeking a knowledgeable Solutions Engineer with extensive experience in developing and optimizing contact center environments.
The ideal candidate will have a strong background in VOIP, SIP, and session border controllers, along with a passion for delivering exceptional customer experiences.
Responsibilities-
- Design, implement, and optimize contact center environments leveraging modern technologies.
- Collaborate with cross-functional teams to assess business requirements and translate them into technical solutions.
- Utilize expertise in VOIP and SIP to enhance communication capabilities within contact center platforms.
- Configure and manage session border controllers (SBCs)
from leading brands such as Cisco, Ribbon, AudioCodes.
- Integrate various communication channels (voice, video, chat) to create a seamless omnichannel experience.
- Provide technical guidance and support during the implementation of new contact center solutions.
- Stay current with industry trends, emerging technologies, and best practices in contact center development.
Qualifications-
- Minimum of 5 years of experience in solutions engineering within a contact center environment.
- Strong understanding of VOIP, SIP, and related protocols.
- Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya, and others.
- Familiarity with NICE CX One, Genesys Pure Cloud, or similar contact center platforms is a plus.
- Knowledge of CRM systems (eg, Salesforce, ServiceNow, SAP) and their integration within contact center environments.
- Experience with workforce management tools and AI integration is a plus.
- Strong problem-solving skills and ability to work collaboratively in a fast-paced environment.
- Excellent communication and interpersonal skills.
Some of the benefits include :
- Healthcare and dental insurance
- Company pension is matched up to 5%
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
- Life assurance - 4 x annual salary
- Cycle to work scheme
- Client prioritises internal development opportunities and offer access to our Udemy training platform with over training courses
Disclaimer :
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM").
ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today.
We will never send your CV without your permission.
▶️ UC Solutions Engineer
🖊️ ARM (Advanced Resource Managers)
📍 London