10 Oct
BT Group
London
Job description
What you’ll be doing
- Lead and manage a team of broadcast engineers and support staff in BT Tower, ensuring resources are available to meet customer demand and appropriate training and skills are in place
- Be accountable for the day-to-day running of the Media & Broadcast services within BT Networks and take ownership of all events and issues that impact on the customer experience
- Have a comprehensive end to end technical understanding of the products and services that the operational teams manage, and to provide support and leadership for the wider Operations team.
- Responsible for driving a culture of service obsession throughout Media & Broadcast Operations and driving continual service improvement.
- Lead on new service initiatives, providing service information to the service management team to support new operational practice and customer service deliverables.
- Responsible for managing escalations from internal and external stakeholders and relaying the required information effectively and within time.
- Work closely with colleagues within the wider Media & Broadcast function to ensure consistency, and ensure regular engagement that allows for support of absences, illness or periods of high activity.
- Personal ownership of own development within the area of Media & Broadcast and should strive to become a subject-matter expert in TV Service Delivery and associated technologies.
Should be able demonstrate this development through regular, formal service report writing and system performance presentations into senior management.
Skills required
- Previous experience working in an operational role and incident / service management
- Recent experience in a leadership role managing a team of highly skilled individuals
- Story-telling with data : strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
- Business acumen : Knowledgeable in work allocation and logistics processes to support a changeable customer demand requirement with a finite set of resources
- Technical expertise : Have in depth knowledge and understanding of all broadcast delivery technologies
Requirements below are PREFFERED
- Have a thorough and deep knowledge of the end-to-end broadcast workflow
- Self-driven, able to set strategies for the unit and drive performance across different teams
- Exceptional stakeholder management, both internal and external, up to CEO level
Benefits
Tailored training and development opportunities to continue to build your career
25 days’ annual leave (not including bank holidays), increasing with service
Life Assurance
Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
Direct Share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
3 volunteering days per year
Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network
Our leadership standards
Looking in :
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out :
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future :
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
▶️ Duty Service Manager - Occasional Use & Outside Broadcast
🖊️ BT Group
📍 London