10 Oct
Abbott
Slough
Job description
The Opportunity
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
We are looking for a Regional Team Leader based in South UK within our Rapid Diagnostics business located regionally across the UK.
This role requires you to lead and manage a team of Collecting Officers (remotely) hat provide the collection of legally defensible samples for our customers in the South region.
What You’ll Do
- Be trained in all collection methodology and complete corporate and collecting officer induction
- Complete regular sample collections ensuring you remain competent to deliver training and conduct audits
- Responsible for the provision of a fully covered on call rota for the Collection Network Emergency Response Call Out Service to meet business KPI’s
- Participate on an equal basis in the Regional Team Leader rota providing technical support and guidance for the Network of Collecting Officers
- Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers
- Responsible for customer complaint management and trend analysis, line managing collecting officers using trend data to reduce complaints and improve service provision.
- Conduct collecting officer audits and provide support auditing other teams as required
- Responsible for implementing and managing collecting officer performance tracker, recruitment & leaver processes
- Responsible for the management of stock and equipment
- Responsible for ensuring the Collecting Officers meet Health & Safety standards
- Conduct regular customer collections in all testing methodologies to help you remain competent to continue to deliver training and conduct collector audits
Required Qualifications
- Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment
- Previous experience in management of remote workers
- Previous experience of managing and resolving customer queries in a timely manner
- Customer service orientation
- Excellent verbal, written and communication skills
- IT literate with a good level of experience in Word, Excel & Outlook
▶️ Regional Team Leader South UK (Collections of legally defensible samples)
🖊️ Abbott
📍 Slough