IT Technician Applications

IT Technician Applications

Job description

Vacancy Information

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities / employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements.

A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - Digital Data & Technology

Grade - Surrey Police Grade F / Sussex Police Grade 9







Status - Full Time

Contract Type - Permanent

Salary Grade Range - Surrey Police £29,606 - £34,000 / Sussex Police £28,302 - £30,783

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference.

If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities







From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be responsible for assessing problems, identifying and assessing technological solutions, troubleshooting and solving existing problems working with cross-functional teams.

We support around 10000 users which includes but are not limited to frontline officers, the contact centre functions, digital forensics, HR, Finance and many other areas.

We have a huge variety of applications on different platforms and technologies.

Responsibilities include :

- Daily checks
- Supporting users through an ITSM tool and adhering to SLA's
- Adhering to the Change process






- Documentation
- Customer support
- Knowledge base sharing and mentoring
- P1 system support
- Admin
- Project related tasks
- Any management tasks that has been assigned
- The role is varied and no 2 days are the same. It can be very high pressured at times but we have a great supportive team.

Skills & Experience

ESSENTIAL

- Passionate about Technology
- Highly competent Digital, Data and Technology skills, including Microsoft tools and web-based applications including TEAMS and SharePoint.
- Excellent communication skills both written and verbal and the ability to present to groups or individuals
- Excellent negotiating, influencing and problem solving skills.
- Has the ability to plan ahead,





manage and prioritise their workload and respond flexibly to rapidly changing demands
- To be able to produce and review complex information and documents to a high standard
- Previous experience in a related field
- The ability to work well with others
- Knowledge of computer operating systems, hardware and software.
- Analytical thinking skills.
- Knowledge of engineering science and technology.
- To be thorough and pay attention to detail.
- Customer service skills.
- Whilst primarily based in Surrey the post holder must be prepared to work across Surrey and Sussex and liaise with their counterpart in Sussex Police.

Why Work With Us?

Policing is an exciting 24 / 7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working.

We encourage agile working,





giving you the opportunity to manage your own diary and work wherever you give the best service to the public.

This may include flexi-time and home working.

- We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

For more information about the role, please contact : Joey Bee, Applications Team Leader (Surrey), k







Candidates who are shortlisted will be required to do a Teams interview in the first instance and if successful this will be followed up with a second in person interview.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings;

all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work.

We are proud members of Disability Confident,





hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities.

For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality,





Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached.

Occasionally emails from this address can fall into spam / junk folders so please ensure this is checked regularly. You may wish to consider adding ecruitmail.

com to your address / contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference.

This may result in the post being withdrawn at any point during the recruitment process.

- Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.