10 Oct
Royal Lancaster London Hotel
London
Job description
Front Office Shift Leader - London
Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Shift Leader at the Royal Lancaster London, where we encourage your personal development and growth.
We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Shift Leader are :
Salary : 27,040.00 + service charge
Pension scheme with company contributions
50% discount in all our restaurants and Spa's across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme - 24 / 7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Shift Leader , to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other.
It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Shift Leader , your main duties and expectations for the role will include :
Support and coordinate support, with Guest service agents, for areas requested during busy periods.
Confidently use various computer systems such as Opera
Up-sell room types at every available opportunity to achieve the departmental up-selling goal
To train, support and review the Guest Service Agents to achieve the personal and departmental goals
Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards
To monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met.
You will be required to work 40hours per week, on a shift rota.
We are ...
Best Employer for 2021 at Springboard's Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers' Charter Approved
Preferred Hotels & Resorts member
We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this Front Office Shift Leader role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK