10 Oct
University College London Hospitals
London
Job description
Job overview
The Patient Pathway Coordinator role is an exciting opportunity to join our administration team which provides first class administration and reception services to the Division.
As part of our Patient Pathway team, you will be responsible for tracking patients through their out-patient care pathways, organising patient appointments and processing clinical as well as patient correspondence in a timely manner.
Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation.
They will be able to communicate with a range of patients and colleagues and possess excellent team working,
negotiation and organisation skills.
Above all they will be committed to helping us deliver excellent patient care.
Please note that elements of this role must be completed on site ( covering reception and actioning post). Therefore, we are unable to support full remote working.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24 / 25 pay scales are implemented you will be paid under the 23 / 24 pay scales and any backpay will be adjusted accordingly.
Further information can be found at
scales 202425
Main duties of the job
The postholder works as part of the GI Medicine Outpatient team under the supervision of the GI Medicine Team Leader, and is responsible for :
- Co-ordinating and taking responsibility for the patient pathways within their designated sub-specialty areas.
- Acting as a key point of contact for patients and staff.
- Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives.
- Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
- Supporting the clinical and administrative teams to provide a positive patient experience.
- Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites :
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
▶️ Research Audit and Quality Assurance Officer
🖊️ University College London Hospitals
📍 London