10 Oct
Holroyd Howe
Petworth
Job Description
Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Deputy Front of House Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading!
What You'll Be Doing:
Team Dynamo:
- Lead by example, stepping in wherever needed to support your team.
- Manage communications with the Seaford team, service and event delivery, and theme days, representing Holroyd Howe’s high standards.
Event Maestro:
- Oversee events of all kinds, managing the front of house team, team deployment,
and training to maintain our exceptional standards.
- Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.
Operational Guru:
- Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
- Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.
Training:
- Assess employee performance, identify training needs, and ensure training aligns with company policies.
- Deliver monthly training with team members
Performance & Development:
- Conduct job chats and performance reviews, maintaining development plans.
- Hold regular team meetings to communicate important information, standards, and improve team cohesion.
Health & Safety:
- Ensure all employees are aware of and adhere to Health and Safety policies.
- Provide regular Health, Hygiene, and Safety training.
Motivation & Support:
- Empower, support, and encourage your team,
maintaining an open-door policy.
- Lead team briefings before each service, ensuring company processes are achieved at all times.
Customer Focus:
- Work closely with the team, and management.
- Ensure customers receive prompt and efficient service, consistently exceeding their expectations.
Visibility & Approachability:
- Be visible during service periods, approachable, and proactive in fulfilling customer needs.
- Maintain clean and fully stocked service areas.
Event Service:
- Lead front of house service, in dining rooms, and events.
Coordination & Documentation:
- Liaise with the hospitality manager to ensure top-notch service throughout the day.
- Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
People Management:
Team Culture:
- Treat and lead your team members as you would expect to be treated.
- Ensure company policies are adhered to and carry out kitchen/service duties as needed.
Health & Safety, Food Safety, & Environment:
Complete all monitoring forms, books and allergy documentation meticulously
Training & Compliance:
- Attend required training courses and follow cleaning schedules rigorously.
- Ensure all health and safety policies are observed and adhered to.
▶️ Deputy Front of House Manager
🖊️ Holroyd Howe
📍 Petworth