09 Oct
Lancashire County Council
Lancashire
Salary £43,421 - £48,474 per annum | Permanent, Full time, 37 hours per week | County Hall, Preston |
Pay award pending
International Sponsorship – this role is not open to international sponsorship
We are looking for an experienced ICT Engineer/Designer to join our Infrastructure team within the Operate department. Working in a busy, high pressured and large-scale environment you will be able to effectively understand and translate complex incidents into technical solutions. You can expect to be involved in a number of tasks and work-streams at any time, working in collaboration with other specialist disciplines and key partners to deliver a customer first approach to resolutions – these can vary in both scale and nature,
making the workload extremely interesting.
You will have experience in the relevant skill areas and be able to demonstrate equivalent experience in designing, implementing and supporting solutions.
The ideal candidate will:
- Work as Senior Engineer on high profile, high priority incidents offering 3rd line support to 1st/2nd line teams and customers.
- Manage incident process from end to end, including escalations to vendors, notifications to 1st line, customers & SLT.
- Carry out routine security & maintenance tasks across the full estate of Desktops, Servers, M365 infrastructure, Cloud Applications & All software packages used on the Council and its partner's networks.
- Be focussed on delivery of all elements of work to agreed timescales and standards.
- Maintain knowledge database to provide accurate information to users at all skill levels of ICT ability.
- Lead smaller teams to deliver projects and provide support as required for other team members to enable successful delivery of operation priorities.
- Work with other technical and non-technical teams to support service delivery to agreed deadlines.
In this role you will bring the following skills/experience:
- Experience of delivering the highest quality customer support and incident management, within the required timescales and to the required standards.
- Great communications skills with a desire to keep all stakeholders informed and manage expectations.
- Dynamic and positive attitude and an ability to work through obstacles and barriers; confidence to negotiate with stakeholders at all levels, with a focus on customer satisfaction.
- A desire and ability to improve processes; to capture learning from completed tasks to enhance the future performance of the team.
You will hold experience in several of the following technology areas:
- Microsoft 365/ Azure /MEM (Intune)/SharePoint/Entra/Hybrid/Identity/Defender
- Microsoft SCCM/MECM
- Windows Server & Desktop
- Active Directory/Authentication/Group Policy/DNS/PKI/DHCP
- Exchange/Exchange365 Online
- IIS/Apache/TomCat
- MS Office & Teams applications.
- PowerShell Scripting
- Enterprise Security
- Linux/Unix/RedCat
- Hypervisors: VmWare ESXi, VmWare vSphere/Hyper V, Nutanix
- Enterprise DR applications (Veritas NetBackup/Keepit)
About us
Lancashire County Council is the fourth largest local authority in England and covers a huge geographic area and a wide range of communities both urban and rural. The council's remit is substantial, varied and complex, delivering a wide range of services to the 1.2 million people who live here; we exist to serve the people,
schools, businesses and organisations of Lancashire and beyond.
This is an exciting time to join Lancashire County Council, with plenty of interesting projects in the pipeline as we work to support Lancashire County Council's digital agenda.
This post offers a real opportunity to make a difference to the delivery of public services across Lancashire.
The Benefits
We value our staff as individuals and aim to help them achieve their full potential while working for us. We offer a work environment that encourages staff engagement, team working and problem solving, we recognise the importance and benefits of a good work life balance.
In return for your passion and expertise we offer all our staff a generous benefits package equal to the terms and conditions enjoyed by all council staff.
These are just some of the benefits you could enjoy:
- Flexible working hours (37 hrs per week) along with opportunities for agile working
- Extremely generous Local Government Pension Scheme with generous employer contribution, death in service payments, life assurance and dependents pensions
- Great Holiday Entitlement: 26 days annual leave entitlement rising to 32, after five years' continuous service. Eight bank holidays and two further additional statutory days during the Christmas and New Year period
- Family friendly employer: Help to balance family commitments, including generous maternity leave, paternity leave and support for working carers Adoption and parental leave.
Great location, just a short walk from the train station and main bus route.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful, you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
For further details including the Job Description and Person Specification click here.
How to apply…
For an informal discussion about the post please contact Tom Melchers on 01772 538985 or email ************@lancashire.gov.uk .
Closing Date:01 November 2024 Interviews: w/c 11th November 2024
Job Description and Person Specification
▶️ Senior ICT Engineer/Designer
🖊️ Lancashire County Council
📍 Lancashire