09 Oct
IDT Financial Services
London
A leading issuing bank, who has been transforming the future of payments to serve our Clients over the past 17 years. The Bank is now embarking on a journey to expand its banking product range with the intention of offering digital corporate banking services. The Bank has offices in London, Malta and Gibraltar, currently serving innovative Clients through a portfolio of Card programmes, Emoney products and payment services.
As a leader in the industry, we set the standard for excellence in the payments sector. We are forward thinkers in a complex ecosystem and partner with cutting edge Fintech’s to challenge the way we conventionally bank for the better. Investors
Our parent company, IDT Corporation,
is an innovative and opportunity-seeking multinational company headquartered in the US and listed on the New York Stock Exchange, with offices across the globe. About the role
We are looking for a Client Relationship Manager to build and maintain trusting relationships with our clients. This role is responsible for commercially managing our partnerships with a portfolio of Card Programme Managers. Main Responsibilities:
- Plan and manage the day to day running of the assigned Client portfolio
- Support our Clients to build their card programmes, new products, services and APMs,
- Understand Clients’ needs and develop strategies to address these needs.
- Provide an escalation point for Clients during and post implementation.
- Participate in third party meetings and networking events as required.
- Build & maintain strong relationships with our partner network.
- Attend conferences, expos and networking events as required.
- Ensure we are visible in our market.
- Comprehensive understanding of Mastercard and Visa scheme rules.
- Sound regulatory awareness.
- Promote Client growth, retention, and promotion.
- Focused on client growth goals and help them reach their goals.
- Deliver training for clients to support the launch of new and existing programs or initiatives.
- Navigate the Bank of behalf of the Client and be a client advocate internally.
- Ensure the communication link between the Client and our internal teams is established and works smoothly.
Abilities and Skills Required:
- Account management experience
- BIN sponsorship experience/Card programme management experience
- A natural communicator with an effortless ability to communicate effectively and quickly with strong communication skills across multiple internal & external stakeholders - understanding cultural differences.
- Must have flexibility to perform in an ever-changing work environment.
A desire to professionally be at the forefront of change.
- Awareness of brand and marketing strategy and ability to cultivate and communicate IDT Finance’s purpose.
- Strategic thinker with an analytical mind and strong problem-solving skills, with the ability to rapidly understand issues in the different verticals.
- Ability to approach client relationships with empathy; recognize emotions, accept interpretations,
different points of view and expectations.
Experience/knowledge
- Proven experience working in a client facing role with the payments services industry
▶️ Client Relationship Manager
🖊️ IDT Financial Services
📍 London