09 Oct
Starling Bank
London
Job description
At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business.
Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up.
This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features,
and efficient back-office processes that has helped achieve Starling's success.
We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.
Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.
Some travel (including international) is likely to be necessary depending on the client and nature of the engagement.
About the role
This role is pivotal within Engine’s Product & Technology Proposition function, in making sure we understand the client needs, sell the right thing, and build the right product.
We’re looking for a specialist in Payments to own and shape our product in this area. At Engine this domain covers :
- The customer and employee-facing Payments experiences that our platform supports
- Building out the generic Payments services that expand the range of Payments services our clients can offer
- Working with our clients to integrate their new Engine solutions with local payments providers and schemes.
We’re looking for versatile, adaptable individuals who enjoy the challenge of a varied and collaborative role. You’ll work closely with the Business Development, Customer Success and Engineering functions to design solutions that meet client needs and our own product strategy.
You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it.
Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.
What you'll get to do :
Product consulting
- You will have a detailed understanding of the Engine product and its Payments capabilities and work closely with the Business Development team on developed sales opportunities as well as the Delivery team in relation to client discovery work.
- Engaging with clients to understand their needs, running exploratory workshops and delivering detailed demos of the product’s Payments capabilities
- Designing and documenting Payments solutions for clients, helping them to understand what is and isn’t possible with Engine.
- Designing changes to our Payments capabilities within the product in-line with our product strategy, working with our engineering function to provide key client context and influence feature design.
- Designing and delivering training to partners and / or clients
Product strategy
- Competitor analysis and market analysis to form a view of the direction of the product roadmap for Payments with a focus on our target markets and clients
- Developing sales materials with a deep understanding of the product and client needs
Product ownership
- You will have a specialism in Payments, bringing an expertise in core concepts such as Payments schemes; infrastructure, integrations, customer experiences, and operational processes and marrying that competency to a detailed understanding of Engine’s capabilities.
- You will design improvements to the product that align with the vision of the business, taking into account existing and potential clients
- You’ll develop a deep technical understanding of the product and how it works and work closely with the engineering teams
Requirements
Your background
- You have a background in Payments and possibly Retail / SME banking.
- You understand common Payments customer experiences and operational processes as well as Payments schemes and how they work on a technical level.
- You may also have a background in Product Management or experience working with Engineering teams to design features in a less formal manner (e.
g. as an SME providing context to a wider engineering effort).
Experience of rapidly understanding problems and presenting solutions in a structured and informative manner
Your skills
- You are intellectually and technically curious and enjoy learning what things do and how they work
- You have a technical aptitude and curiosity
- You are self-motivated and independent. You’re able to switch contexts as needed and keep perspective on the big picture at all times without being overwhelmed
- You are an expert story-teller and facilitator through presentations and written materials.
- You’re comfortable handling ambiguity and working in a flat structure.
- You have attention to detail
- You proactively take accountability for important and strategic activities
Interview process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us,
as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
In general you can expect the below, following a chat with one of our Talent Team :
- 45 minute with someone from the team
- 1 hour with two more people from the team including our Technical Product Director
- 45 minutes with two of the senior leadership team
Benefits
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs; Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion.
So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking and that starts with our brilliant team.
Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.
By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes.
Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
▶️ Senior Product Owner (Payments) - Engine by Starling
🖊️ Starling Bank
📍 London