09 Oct
Liverpool University Hospitals NHS Foundation Trust
Liverpool
Job description
Job summary
We are looking to recruit an enthusiastic and motivated Band 4 PA / Medical Secretary to join our secretarial team within the Breast and Endocrine Surgery Department.
The post requires an individual who is resilient and adaptable to work in a fast-paced professional environment.
It is expected that applicants will have completed the AMSPAR Medical Secretary course and have previous experience of working within the NHS within a medical secretarial role.
Extensive knowledge of medical terminology is essential as are audio typing skills.
You will provide a comprehensive service to consultants and speciality teams.
You as a successful candidate will be working alongside an established team of Band 4 Medical Secretaries.
You will demonstrate excellent organisational skills, flexible approach and able to exercise initiative.
You will be responsible diary management, consultant waiting lists, typing clinic letters, chasing results and providing support for the secretaries and service.
You should have good communication and organisational skills, be well-organised, flexible in approach and able to use your own initiative in prioritising your workload.
The available post is permanent hours per week and worked across hospital sites.
For any further enquiries, please contact Debra Power via email - .
Main duties of the job
Provide day to day PA / Medical Secretary support to consultants and their team.
Provide a first line point of contact for patients with queries relating to their diagnostic / treatment pathway.
Manage consultant's diaries with regard to clinical and non-clinical activities
Liaise with consultants and clinical teams in regard to in-patient waiting lists,
including arranging admissions for patients requiring surgery.
Ensure that all clinical correspondence is transcribed in a timely manner.
Be responsible for consultant's correspondence received into the Trust
Ensure that results of patient's investigations are brought to the attention of the consultants and / or medical teams.
Liaise with wider team to ensure that patients receive appropriate information regarding outpatient appointments
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here
Follow us on Social Media :
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Job description
Job responsibilities :
Please note for a specific detailed job description for this vacancy please see attached job description.
To provide a comprehensive service to consultants and speciality teams including nurse practitioners / clinicians.
Keep diary up to date, arrange appointments, and arrange travel and accommodation.
Operate an effective bring forward system and filing system.
To manage and maintain 18-week Referral to Treatment (RTT) pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on Patient Administration system (PAS).
Keep track of referrals to ensure the patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with RTT pathway
Support consultants in non-clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda / supporting papers as appropriate, and take minutes at meetings
Ensure appropriate personnel are informed of consultant annual leave / study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.
Organise and maintain consultants admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted.
Liaise with pre-operative clinic, anaesthetic department and ward. Complete and amend theatre lists appropriately.
Type dictation from audio transcription of clinical correspondence and documentation.
Maintain an effective track on inpatient referrals to ensure the patient is reviewed promptly.
Check against clinical letters to ensure appropriate follow up arrangements / investigations are in place
Work from initiative, using own judgement to deal with queries and resolve situations or refer to appropriate person
Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues.
Ensure all correspondence relating to patient care is acted upon in a timely manner.
A key aspect of the role involves daily communication with patients, consultants and other health and care professionals and therefore the post holder must have exceptional non-verbal and verbal skills.
Mentor, train and supervise relevant staff as required.
Person Specification
Education / Qualifications
Essential
- Educated to GCSE / O Level standard / equivalent or higher
- RSA / OCR Typing / Word processing Level 3 or equivalent
- RSA / OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Skills / Ability / Knowledge
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Qualities / Attributes
Essential
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful / sensitive situations
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post