09 Oct
Liverpool University Hospitals NHS Foundation Trust
Liverpool
Job description
Job summary
We are looking to recruit a receptionist to work across two main receptions in the Hospital.
The applicant must have excellent and clear communication skills, including verbal and listening as this role is the first point of contact for patients and visitors to the Hospital.
This role is one of a flexible team of staff who support the Receptions and General Office functions. It is a rewarding and busy post.
The post is no fixed working pattern, covering between 8am and 8pm Monday to Friday on a flexible rota.
Flexibility is key to this role as the team support each other in covering annual leave and sickness absence.
Once fully trained the successful application will be expected to work on their own.
Main duties of the job
First point of contact for visitors, patients, staff, contractors
Telephone enquiries
Directional enquiries
Accepting and directing deliveries
Liaising with all staff and departments across the Hospital
Reception is staffed from 8am to 8pm.
Training will be provided
Note the applicant must be able to meet the 8pm shift rota, and be flexible to assist in covering 6 weeks annual leave.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital,
Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here
Follow us on Social Media :
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Providing administration support and general reception cover you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care
Multi-task at busy reception area
Deal with telephone enquries
Deal with enquiries as they present at the desk
Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.
This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters and Drivers, Sustainability, Travel and Health & Safety.
Person Specification
skills
Essential
- Good organisational skills
- Ability to work as part of a team
- Good interpersonal skills
Knowledge
Essential
Working knowledge of Microsoft office
Qualifications
Essential
- RSA 2 (or equivalent)
- NVQ2 (or equivalent)
Experience
Essential
Reception experience
Desirable
- Customer care experience
▶️ Clerk/Receptionist
🖊️ Liverpool University Hospitals NHS Foundation Trust
📍 Liverpool