Associate Paediatric Audiologist/ Senior Assistant Technical Officer

Associate Paediatric Audiologist/ Senior Assistant Technical Officer

Job description

Job summary

Are you highly motivated and enthusiastic with excellent communication, administrative and organisational skills looking for a rewarding and dynamic role?

The RNENT & ED Hospitals (UCLH) are recruiting a Senior Assistant Technical Officer / Associate Paediatric Audiologist on a permanent basis for hours per week.

Previous experience in Audiology is desirable but not essential. This role will be a great opportunity to work in a team of paediatric audiologists and work alongside multidisciplinary teams.

Paediatric Audiology has undergone a lot of changes throughout the years, and we are looking for an individual who can be part of a team who is keen to improve service delivery.

Main duties of the job







The successful candidate will be assisting in paediatric audiology assessments and performing a variety of tasks including carrying out hearing aid repairs, ordering stock and responding to patient queries and correspondence.

There is an opportunity for the post holder to develop their skills and interests in the field of Paediatric Audiology.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites :

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals







University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.

It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.







We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute / community NHS trusts in England for the second year in a row.







UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute / community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24 / 25 pay scales are implemented you will be paid under the 23 / 24 pay scales and any backpay will be adjusted accordingly.

Further information can be found at

Person Specification

Knowledge and Qualifications

Essential

- oNVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
- o5 GCSEs at grade A* to C, including a science subject, English and Maths,





or equivalent
- oKnowledge of different types and degrees of hearing loss

Desirable

o2 A levels in science / maths / IT or similar, or equivalent

Experience

Essential

- oExperience in a customer care environment
- oExperience working with hearing aids and repairs

Desirable

oUnderstanding or knowledge of the NHS

Skills and Abilities

Essential

- oKnowledge and skill in use of computer programmes including Word and Excel, and evidence of ability to learn to use new software
- oAbility to deal regularly and appropriately with angry, frustrated or distressed individuals
- oExcellent customer care skills

Desirable

oKnowledge of NHS and audiology computer systems

Communication

Essential

- oExcellent communication skills






- oGood command of English both written and verbal

Personal and People Development

Essential

- oAbility to work well in a team
- oAbility to work without supervision and work independently following relevant procedures, guidelines and policies.

Specific Requirements

Essential

- oEffective IT skills including experience of Microsoft Office and Audiology software systems.
- oHighly developed skills where accuracy is important, such as taking ear impressions, use of probe tube microphone measurements.

▶️ Associate Paediatric Audiologist/ Senior Assistant Technical Officer
🖊️ University College London Hospitals NHS Foundation Trust
📍 London