09 Oct
Newgate Medical Group
Worksop
Job description
Job summary
Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner?
If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.
We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. You may be required to work extended hours, depending on the needs of the business.
Main duties of the job
To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.
To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
You will need to complete a Customer Service Specialist Level 2 or Level 3 apprenticeship course as part of this role.
About us
Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients.
We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team.
You will form part of an existing team, working together to maintain a high quality service.
As part of welcoming you to our team you will receive 5 weeks holiday plus Bank holidays & entitlement to join the NHS pension scheme, discount schemes and free Employee Assistance Programme.
If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.
Job description
Job responsibilities
The following are the core responsibilities of theReceptionist apprentice. There may be on occasion a requirement to carry outother tasks.
This will be dependent upon factors such as workload and staffinglevels
Maintain and monitor the practice appointment system
Process personal telephone and E requests for appointments
Answer incoming phone calls
Transfer calls or deal with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and respond to, requests frompatients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevantpatient information as required and when required
Input data into patients healthcare records as necessary
Direct requests for information, SARs, insurance,solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient mannerincluding prescription queries
Carry out system searches as requested
Maintain a clean, tidy,
effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
GCSE Maths and English (C or above)
Desirable
- AMSPAR Receptionist Qualification or
- Customer Service Level 2 or 3
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
SystmOne user skills
Experience
Desirable
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure