09 Oct
Imperial College Healthcare NHS Trust
London
Job description
Job summary
An exciting opportunity has arisen for candidates to apply for the role of Pathway Administrator within the Urology Team at Charing Cross Hospital.
You will be primarily responsible for managing diagnostic appointments and providing administrative support to the Urology Team.
You will work as part of a large multi-disciplinary team to support in ensuring a smooth patient pathway and a high quality patient experience.
Due to the nature of the post it is essential that you are highly motivated and organised with an ability to prioritise and problem solve in a busy working environment.
Communication is key for this role and it will be expected that you demonstrate an ability to communicate with patients and staff across all disciplines.
You should ideally have some knowledge of the RTT , DM01 &Two; Week Wait time standards.
Main duties of the job
- Provide administrative support to the relevant clinical teams ensuring the patient'sjourney is managed efficiently in accordance with referral to treatment targets and agreedtimescales and that administrative processes revolve around the patient and theirindividual needs
- To receive and respond to all telephone and email enquiries from patients, carers andexternal parties in a polite and professional manner, ensuring that accurate records aremaintained and appropriate action is taken in a timely manner, escalating more complexqueries to the relevant member of the team
- To ensure that letters and other relevant documentation reach the appropriate people,including patients and other healthcare professionals, within agreed timeframes and thatall correspondence is appropriately recorded on the Trust's patient administration system
- To book and reschedule appointments as and when required
- Receive post and deal with routine correspondence and undertake follow-up action asdirected by the administration manager
- Utilise computerised tracking systems to locate case notes and investigation results
- Ensure patient information is maintained and updated on the appropriate patientinformation system
- Create and maintain local filing systems, keeping accurate records of the work completedwithin the team
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational.
You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert
Person Specification
Education / Qualifications
Essential
GCSE or equivalent in Maths and English or equivalent experience
Desirable
Medical terminology
Experience
Essential
- Administrative experience
- Basic IT literacy
Desirable
Previous NHS administrative experience
Skills / Knowledge / Abilities
Essential
- Ability to work well under pressure
- Attention to detail
- Strong organisational skills
- Competent use of IT systems and ability to learn
- Able to demonstrate an understanding of issues relating to confidentiality
- Flexibility
- Ability to work to own initiative or as part of a team
- Clear and effective communication skills
- Professional telephone manner
- Good interpersonal skills
Desirable
- Knowledge of Cerner and / or DictateIT
- Competent with Microsoft Office programs
▶️ Pathway Administrator
🖊️ Imperial College Healthcare NHS Trust
📍 London