09 Oct
Liverpool Women's NHS Foundation Trust
Knutsford
Job description
Job summary
12 Month FIXED TERM CONTRACT AT KNUTSFORD
The Hewitt Fertility Centre is one of Britain's largest Reproductive medicine units providing a comprehensive service to both NHS and fee paying patients.
The Hewitt Fertility Centre is wholly committed to providing a high quality service to patients who attend the centre, for a range of fertility related investigations and treatments
An opportunity has arisen within The Hewitt Fertility Centre our Knutsford site for an Administration Assistant / Typist, who is a bright, committed, and enthusiastic individual.
You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills.
A background in an administration role including typing skills is essential.
Main duties of the job
Job role is for 12-month Fixed Term Contract
The post holder will be responsible for the administrative processes supporting all Hewitt Centre Knutsford clinics for both Private and NHS patients and for the registration of Transport and Satellite patients attending the Unit.
They will be required to become proficient in the use of Information Technology and supporting technologies to enable the discharge of duties in an efficient and effective manner.
The post holder will provide typing and administrative support to consultants and other staff within the Hewitt Centre, dealing with clinic correspondence, letters and reports as required.
The post holder will also assist with telephone enquiries, filing and other associated administrative tasks.
About us
Liverpool Women's delivers the highest standards of care for women, babies and their families.
It is an exciting environment to work in and a great place to develop your career.
We value the contribution of individual talent and are committed to having a workforce that is representative of the local community.
We will consider requests for flexible working on hiring.
Our core value is to ' Be Kind' and we have an ambition to 'Be Brilliant' with the best people, giving the safest care, to provide outstanding experiences.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge care possible. We have long-term aspirations for the future.
We are committed to creating a greener Liverpool Women's
Job description
Job responsibilities
Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers,
and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times.
Undertake booking and scheduling of all patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged private / NHS, Andrology.
Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice.
Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Digicare and IDEAS.
Help maintain the Hewitt Centres case note filing system and ensure all notes are correctly tracked within, into and out of the reception office.
Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required.
Support Departmental processes for the review and management of data quality issues related to booking and scheduling activity.
Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team.
For full detail see Job Disruption.
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Proven aptitude for clerical role.
- Good level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications
- Good keyboard & PC skills.
- Working knowledge of Microsoft Office packages Outlook, Word, Excel.
- Ability to type text to a good standard.
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner
- Able to maintain accuracy to high standards.
- Understanding of confidentiality, Data Protection and Caldicott principles.
- Ability to learn NHS / medical Terminology
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- Typing qualification - RSA II or equivalent.
Experience
Essential
- Experience of working in an office or administrative environment preferably within a healthcare environment
- Experience of audiotranscription letter generation service
- Experience of customer service / appointments role.
- Team work or group member experience
Desirable
Previous experience of working in a NHS role
Personal Attributes
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline and to prioritise own work load.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Capable of dealing with sensitive and confidential documents and situations.
- Keen to develop personal skills
- Good work attendance
- Flexibility & motivation.
- Excellent health record
- Neat and tidy appearance
▶️ Administrator / Typist
🖊️ Liverpool Women's NHS Foundation Trust
📍 Knutsford