Senior Administrator

Senior Administrator

Job description

Job summary

The Sheffield Diabetic Eye Screening Service has an exciting opportunity for a dedicated and reliable individual to join their growing service.

This administrative position is pivotal to the smooth and efficient running of a fast paced successful candidate will be part of a small team responsible for the supervision of the contact centre staff in addition to working collaboratively to ensure patients progress safely through the screening and Ophthalmology treatment pathway in a seamless and timely manner.

Main duties of the job

- The post holder will act as a supervisor to the AfC Band 2 staff in the service,





training new starters on the administrative tasks they need to perform and supervising the team members on a day-to-day basis, directing them to priority tasks
- Outcome all the clinic and treatment appointments on the EPR, confirming the validity of the 18wRTT and investigate any outlying performance, takingaction to recover the waiting time.
- Update the pathway on the Screening Programme's Patient Administration System(OptoMize) to reflect the HES event.
- Refer to the Electronic Medical Record (MediSIGHT) for the correct disease codingfor entry into OptoMize.
- Monitor the clinic utilisation and take action to recover any underutilisation.
- Managing the creation and cancellation of clinics on the Trust's Electronic PatientRecord system (EPR) to match planned leave, recovery plans and job plan changes.
- Support the Contact Centre team with incoming calls as and when required.
- Book appointments for specialist clinics and laser treatments on the EPR.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves.





The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.

This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

The Sheffield Diabetic Eye Screening Service serves a population of more than 37000 people with diabetes. Diabetic eye screening is a key part of diabetes care.

People with Diabetes are at risk of damage from Diabetic Retinopathy, a condition that can lead to sight loss if it is not treated.

The Service provides photographic eye screening and examination of the images to detect sight threatening retinopathy.





The Service also works directly with the Ophthalmology Department at Sheffield Teaching Hospitals to ensure that patients requiring further tests and / or treatment receive seamless and timely care.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

- GCSE English and Mathematics, at grade C / 4 or above or equivalent qualification / experience
- NVQ Level 3 in Business Administration or equivalent Experience
- OCR II or equivalent in Word Processing / typing or Equivalent qualification / experience

Desirable

- ECDL Parts I and II
- British Association of Retinal Screeners Administration Certificate







Experience

Essential

- Team Leader or Supervision experience
- Appointment booking systems
- Access Plan management
- Viewing patient clinical records for information
- Microsoft Office skills at intermediate level - Word, Excel and Outlook
- Delivering excellent patient / customer service
- Experience of using spreadsheets and databases.
- Team working
- Deputising for a Supervisor or Team Leader

Desirable

- Health Screening Programme administration
- Experience of using Lorenzo.
- Experience of using the Medisoft software systems.
- Experience of using the OptoMize screening system

Further Training

Essential

Willingness to complete Supervisor Training

Skills

Essential

- Demonstrates Leadership qualities and skills






- Ability to prioritise workload - self and others
- Ability to work on own initiative
- Experience of working to tight deadlines
- Ability to professional resolve any conflict at work
- Excellent organisational skills
- Excellent communication skills
- High regard for and excellent understanding of patient and staff confidentiality.
- Ability to work methodically and accurately
- Demonstrates the Trust's PROUD values.
- Presenting information clearly
- Deputising for a Supervisor or Team Leader
- Ability to communicate with professionals across a range of agencies and services in a professional manner

▶️ Senior Administrator
🖊️ Sheffield Teaching Hospitals NHS Foundation Trust
📍 Sheffield