09 Oct
Montcalm Collection
London
Job description
Executive Housekeeper - Montcalm Marble Arch -
opening Winter 2024
About Montcalm Collection
United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story.
The hotels in the collection include a historic
brewery, reimagined as a vibrant modern hotel : Montcalm Brewery. A storied
city-slicker, housed in the former headquarters of the Royal Mail : Montcalm
Royal London House. A property with a bold new perspective at Montcalm East,
part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set
a slower pace : Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both
part of Design Hotels.
Our flagship hotel is on the brink of a bold
new era. Its Grade II-listed building on the cusp of Park Lane has been
sensitively refreshed by architects Holland Harvey. Interiors are being
rejuvenated by Studio Mica and Studio Est. We have added a new signature
restaurant helmed by a world-famous chef, alongside a dapper lounge and bar.
Communal areas, bedrooms and suites have all been artfully redesigned; our spa
and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and
considerate, Montcalm Marble Arch is a five-star hotel set on a historic
crescent that sits proudly at the top of Park Lane, steps from Hyde Park and
the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality
approach to London luxury. The respectful, sensitive full restoration includes
a wellness space,
community-welcoming public spaces and a restaurant helmed by
an internationally acclaimed chef.
Overview
Montcalm Collection are looking for a skilled and
ambitious Executive Housekeeper to oversee our housekeeping team and
ensure our facilities are clean, presentable, and welcoming to our guests. The
ideal candidate will have a sense of refined taste, strong leadership skills,
and the ability to motivate the team.
If you have an eye for detail and the ability to deliver
luxury standards and exceed customer’s expectations, we invite you to join Montcalm
Family. You will help to shape the Montcalm Collection’s next chapter showcasing
your skills and becoming a trusted ambassador for the brand.
Benefits
Competitive
salary
supportive, empowering team environment
Benefits
platform with various discounts
Wellbeing
support, workshops and advice
28 holidays
including eight bank holidays, with more holidays after two-year service
Cash-back
health benefits, including optical, dental, chiropractor and physio services
Discounted
gym membership
Access to
Wellbeing platform and sessions, including EAP
Awards and
Recognition Programme
Annual
parties
Regular and
ongoing training and development, including leadership workshops
Pension
scheme
Purpose of the Role :
The role of the Executive Head Housekeeper is to
successfully oversee the entire housekeeping operation and team daily, looking
after all public areas in a newly refurbished luxury hotel Montcalm Marble Arch, which is due
to reopen its doors in Winter 2024. You will provide the highest level of
care and service to all residents, internal employees / clients, senior
management and suppliers in line with the agreed service level and procedures.
Main duties & responsibilities
Supervise and train housekeeping
staff, including scheduling and assigning tasks.
Ensure that all Hotel Guest
rooms, and public areas are well maintained and meet the desired standards of
cleanliness and presentation.
Develop and implement cleaning
procedures and protocols.
Conduct quality control checks
to ensure work meets established standards.
Manage inventory of cleaning
supplies and equipment, including requisitions for restocking.
Resolve customer complaints
related to housekeeping services.
Address maintenance issues and
report to the maintenance department.
Monitor and ensure compliance
with occupational health and safety standards.
Perform administrative tasks as
required.
Collaborate with other
departments to ensure facilities are maintained to high standards.
Consistently strive to delight
guests and hotel clients
Organise maintenance of all
hotel guest rooms and public areas, as well as back of the house, ensuring that
the highest standards of cleanliness are met.
Accept responsibility and follow
instructions from the Line Manager.
Create and maintain good working
relationships within the department and with other departments such that a high
level of morale is sustained.
Arrange department purchasing
and take responsibility for the quality and the cost.
- Maintain good stock records.
- Contribute to on all remodelling
and renovation projects.
Represent the Hotel’s
housekeeping department to the public in such a manner as to enhance its
reputation and foster maximum community good will.
Show by personal example a
philosophy of work, conduct and grooming consistent with the professionalism
expected of management colleagues.
Oversees operation of
Laundry / Valet and Uniform Room.
Coordinate preventative
maintenance programs with the Maintenance Manager.
Oversee the retrieval,
safekeeping and disbursement of all lost and found items consistent with
company policy.
Oversee department recruitment
and training.
Conduct regular Housekeeping Meetings to keep
Colleagues informed of policies and procedures, special events, further
improvement plans and Guest comments.
Keep informed of the housekeeping standards of
competitor hotels.
Interact with individuals outside the hotel,
such as suppliers, contractors, labour relations representations and
competitors.
Have ultimate responsibility and accountability
for health & safety training of all department Colleagues and for the
overall accident record of the department.
Responsible for taking necessary proactive
steps to reduce / eliminate Colleague accidents.
Accept responsibility for carrying out other
management duties as requested by the General Manager and / or the Hotel Manager.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note : If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
▶️ Executive Housekeeper
🖊️ Montcalm Collection
📍 London