09 Oct
University Hospitals Birmingham NHS Foundation Trust
Birmingham
Job description
Job summary
An exciting opportunity has arisen for a talented and highly enthusiastic individual to join our lively Urology Department.
This role offers insight to the operational side of the service, working closely with our friendly senior management team.
If you are looking to learn and develop your skills and have a passion for operations then this is the role for you. We offer you training and support to equip you to move into operational / managerial roles in the future should you wish.
The role requires a dynamic individual with excellent organisational and communication skills. The role involves communicating with a wide range of people at all levels, both internal and external to the organisation.
We are looking for an individual who has the ability to perform both autonomously and as part of the team. You will be able to manage and prioritise a highly demanding, and at times complex workload, which can require meticulous attention to detail and the ability to be able to work under pressure adhering to tight deadlines.
You will possess excellent skills and be able to provide, receive and process multifaceted data to meet the desired outcomes.
You will have a flexible approach to work and be able to adapt quickly to any operational issues and unforeseen challenges, which require immediate and prompt resolution to support the continued smooth running of the services which we offer.
Main duties of the job
The successful candidate will be based at Queen Elizabeth Hospital, Birmingham. Attention to detail is a must. You will possess excellent skills working with various MS packages.
Experience of the NHS is desirable. An understanding of performance waiting time standards; 18-weeks Referral-to-Treatment,
Cancer and targets within diagnostic care pathways will be an advantage along with experience of managing clinical rotas.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to :
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Please Note :
For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Good General Education ( English and Maths A-C)
- Business Administration NVQ
- level 3 or equivalent experience
- in an Administrative environment
Experience
Essential
- Knowledge of dealing with non-routine issues such as problem solving for an area of work
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients and visitors
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Experience of dealing with the Public / Customer service experience
- Experience of working in an Administrative role with a proven track record of problem solving
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) & MS Teams
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Desirable
- Experience of using Trust IT systems
- Experience of working in a busy environment
- Experience of working in Healthcare
- Experience of surgical pathways
Additional Criteria
Essential
- Ability to travel to multiple sites
- Ability to work under pressure
- and deal with stressful situations
▶️ Band 4 Operational Support Assistant - Urology Services
🖊️ University Hospitals Birmingham NHS Foundation Trust
📍 Birmingham