09 Oct
Royal Free London NHS Foundation Trust
London
Job description
Job summary
We are looking for an exciting candidate to join our team. The candidate will need to be flexible working Monday to Friday.
The candidate will need to be enthusiastic and be able to use their own initiative.
Monday 0930-1500 (with break)
Tuesday 0930-1500 (with break)
Wednesday 0930-1500 (with break)
Thursday 0930-1500 (with break)
Friday 0930-1530 (with break)
Onsite Commitment Only
This is an admin role and we will not provide Visa Support
Main duties of the job
The candidate will be doing RTT, creating clinic letters, booking appointments and liaising with key clinicians. The candidate will cross-cover for other administrators and will be doing general admin duties daily.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.
6million patients, treat more than 200,000 in A&E;, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.
From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link
Job description
Job responsibilities
Understands and follows the administrative input required to support the patients standard clinical pathways from the time the patient is referred through to discharge.
Coordinates all administrative processes for each patients pathway to ensure it is managed smoothly and within agreed time frames.
Ensure all patient demographics and contact details are kept up to date on Cerner.
When accessing patient records ensure computerised tracking systems are used appropriately.
Phone patients to provide instructions, reminders, and information where necessary.
Attend and participate in meetings relevant to the role as required.
Provide patient navigation services for satellite and off-site locations where required.
Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is always maintained.
Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
Producing clinic letters while liaising with key clinicians.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24 / 25 pay scales are implemented you will be paid under the 23 / 24 pay scales and any backpay will be adjusted accordingly.
Further information can be found at
Person Specification
Royal Free World Class Values
Essential
Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Secretarial experience
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working with the public and / or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Skills & aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner / EPR
- Knowledge of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases / Microsoft tools
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative,
clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
Desirable
Ability to work flexibly to accommodate peaks and troughs of activity
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
▶️ Band 4 Clinical pathway Administrator-nephrology and Renal
🖊️ Royal Free London NHS Foundation Trust
📍 London