09 Oct
University Hospitals Birmingham NHS Foundation Trust
Birmingham
Job description
Job summary
We are seeking to recruit an enthusiastic and motivated Medical Secretary Supervisor to join our friendly team and provide full secretarial support within the Haematology Department at University Hospitals NHS Foundation Trust (BHH site).
The successful candidate will be required to be a key member of the secretarial team, taking a lead role in supporting consultants and their clinical teams by providing a professional and high-quality PA / Secretarial and administrative service at all times.
Duties include typing dictation, booking outpatient appointments, answering patient queries and managing the consultants' clinics to meet service provision and Trust targets.
The post holder will be required to work as part of a team, providing support to cover annual leave of colleagues. The role also encompasses supervision of junior secretarial / admin staff within the office.
The Haematology Department is a busy and demanding department that delivers care across Heartlands, Good Hope, Solihull and The Queen Elizabeth Hospitals.
This is a fantastic opportunity to for a Medical Secretary who relishes a challenge and is able to work under pressure.
The successful candidate will ideally hold the following qualifications : GCSE or equivalent pass in English language, RSA III typing / word processing and the AMSPAR diploma or equivalent.
For more information please contact : Nicola Lawton, Haematology & Oncology Office Manager or telephone 0121 424 3703.
Main duties of the job
To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team.
To assume responsibility for the daily management of the medical team diary.
All work to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standard and targets.
To touch type from audio and / or shorthand the following documents : clinical letters; results letters. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration.
Many documents may be of a complex or distressing nature.
- Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence.
- To provide day to day supervision to secretaries / clerical officers, allocating and monitoring work on a daily basis.
- Provide and be responsible for the training of Medical Secretary trainees.
- To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant(s) and their team for urgent action and which may be passed directly to other areas for action and information.
- Provide reciprocal cover for secretarial Team during annual leave and sickness absence
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to :
Investing in the health and wellbeing of our staff,
including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks,
and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate / equivalent qualification or equivalent knowledge of medical terminology
- Working knowledge of medical terminology
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of dealing with the Public / Customer service experience
- Experience of working with a range of Microsoft Office packages ( Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in Healthcare
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Desirable
Experience of working in a busy environment
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
Desirable
- Ability to work under pressure and deal with stressful situations
▶️ Band 4 Medical Secretary Supervisor - Haematology
🖊️ University Hospitals Birmingham NHS Foundation Trust
📍 Birmingham