09 Oct
Barking, Havering and Redbridge University Hospitals NHS Trust
Romford
Job description
Job summary
An opportunity has arisen to join the Workforce Services team, part of the People and Culture group. Workforce Services offer a customer facing, first line advisory service for line managers and staff on a wide range of subjects, including terms and conditions of service, pay issues, and general enquiries.
The role also covers regulatory issues such as visa expiries and liaising with our large overseas workforce to ensure the Trust is compliant with Home Office legislation.
Workforce Services officers play an important part in ensuring staff pay is correct and managed in line with the payroll service providers schedule and needs to be an expert in managing complex changes and calculations as required.
The role requires a great deal of attention to detail and accuracy in every aspect and successful candidate will need to offer a compassionate and caring attitude towards service users, often in difficult circumstances.
This is a multi tasking role that requires a great deal of flexibility and the ability to manage multiple priorities at once.
Main duties of the job
The Workforce Services Officer provides a high quality, efficient and responsive transactional and first line advisory service to Trust managers and staff.
Providing advice and support on a range of transactional and operational issues across all areas of the Trust for non-medical workforce issues.
The Workforce Services Officer is responsible for updating the Electronic Staff Record (ESR) for any approved changes to staff record and ensuring the correct authorization processes have been followed and is within the framework of the national terms and conditions for Agenda for Change.
The Workforce Services Officer is required to analyse complex payroll queries and liaise with the Trusts payroll provider to resolve such issues and ensure Trust staff salary payments are correct.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E; performance in 2023 / 24;
we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups.
More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es; in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year.
This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams.
It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person person specification listed below is not the full specification requirements for the role.
Please ensure you review the full specification on the job description prior to submitting your application.Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application.
As you complete your application,
please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext.
5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Experience
Essential
- 12 months electronic staff record data input experience.
- NHS HR Experience.
- Customer service experience.
Desirable
Payroll experience.
Skills / Abilities
Desirable
- Work as part of a team.
- Excellent communication skills.
▶️ Band 4 Workforce Services Officer
🖊️ Barking, Havering and Redbridge University Hospitals NHS Trust
📍 Romford