09 Oct
Liverpool Women's NHS Foundation Trust
Liverpool
Job description
Job summary
An opportunity has arisen within The Hewitt Fertility Centre at the Liverpool Women's NHS Foundation Trust, for a Booking and Scheduling Clerk, working part time 18 hours per week Monday, Tuesday and Wednesdays , the candidate must be a bright, committed, and enthusiastic individual.
You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills.
A background within a Booking and Scheduling role is essential. Please apply online
This post may close early due to high numbers of applications so you are advised to apply promptly. All applicants will be notified via email if shortlisted or not
Main duties of the job
The successful candidate will be responsible for, undertaking booking and scheduling of all patient clinic appointments within the Hewitt Fertility Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged NHS IVF appointments, Andrology appointments, etc.
Oversee a scheduling and booking appointment service for patients and clinicians ensuring wait time targets are adhered to and all capacity is efficiently used.
Ensure accurate and timely data collection. Advising the Operational management team where over or under capacity issues exist and to suggest ways of addressing these.
Register all NHS patients and prepare patient files, including Transport and Satellite patients, entering demographic data on Patient Access Systems (PAS) Digicare and IDEAS.
Distribute or file patient information coming into the reception office as required. Help maintain the Hewitt Centre's case note filing system and ensure all notes are correctly tracked within,
into and out of the reception office.
Timely and accurate cancellation of clinics and appropriate re-scheduling of appointments.
Working pattern will be Monday, Tuesday and Wednesdays
See Job Description for full details
About us
Liverpool Women's delivers the highest standards of care for women, babies and their families. It is an exciting environment to work in and a great place to develop your career.
We value the contribution of individual talent and are committed to having a workforce that is representative of the local community.
We will consider requests for flexible working on hiring.
Our core value is to ' Be Kind' and we have an ambition to 'Be Brilliant' with the best people, giving the safest care, to provide outstanding experiences.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge care possible. We have long-term aspirations for the future.
We are committed to creating a greener Liverpool Women's
Job description
Job responsibilities
The successful candidate will support the Booking and Scheduling Team Leader, in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre, supporting a full appointment booking service for NHS Patients.
This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centres.
The potholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit.
Working pattern for successful candidate will be Monday, Tuesday and Wednesdays .
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Understanding of confidentiality, Data Protection and Caldicott principles
- Extensive knowledge of NHS waiting lists & pathway management requirements and procedures
- Excellent level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications.
- Good keyboard & PC skills
- Working knowledge of Microsoft Office packages Outlook, Word, Excel
- Organised & methodical with an attention to detail.
- Ability to analyse information and report information to others in a meaningful way.
- Able to maintain accuracy to high standards
- Able to make best use of time and resources, to plan and complete individual workload whilst managing the workload of others
- Excellent telephone manner
- Understanding of change and project management processes
- Ability to recognise and resolve complex issues
- Confidence in dealing with people at all levels
- Must be able to demonstrate an understanding of quality and diversity
Qualifications & Learning
Essential
- Educated to Diploma / Certificate level / NVQ4 or equivalent experience in addition to GSCE or equivalent English & Mathematics
- European Computer Driving Licence (ECDL) qualification
- Hold / currently working towards or willing to undertake a professional qualification in leadership at diploma or Certificate level
Experience
Essential
- At least 3 years' experience of working in a Patient Contact Centre Environment in the NHS or other healthcare provider
- Supervisory experience of at least 1 year providing day to day supervision of a team of staff
- Experience of staff management including sickness absence management, appraisal / personal development reviews
- Experience of undertaking recruitment and selection
- Experience of developing policies and task specific standard operating procedures.
- Ability to resolve conflict and complaints at source.
- Experience of providing a service to Private Patients
▶️ Booking and Scheduling Clerk
🖊️ Liverpool Women's NHS Foundation Trust
📍 Liverpool