09 Oct
Rapport Guest Services
London
Job description
Role Responsibility
- Ensure adherence to operational and service standards from the whole team
- Promote accountability from the whole team
- Hands on approach within daily operation and managing team's performance
- Leading and managing various projects for the clients
- Encouraging and promoting team engagement
- Ability to build excellent rapport with clients and colleagues alike
- Handling customer escalated complaints and resolving issues
- Support additional training and coaching as needed to ensure everyone is performing their job properly
- Being primary liaison for other in house service providers
- Deputies for the Client Services Manager in their absence
The Ideal Candidate
- Strong people management skills
- Customer service drive with outstanding communication skills
- Excellent problem-solving and multitasking skills
- Always strive to improve with innovation and creativity
- A strong sense of responsibility and a professional presentation
- Strong IT skills including PowerPoint presentations and preparing of statistics