09 Oct
South London and Maudsley NHS Foundation Trust
London
Job description
Job summary
The South London Partnership are looking to recruit an 8a CAMHS Case Manager - Mental Health. The post holder will work across a number of Providers both NHS and independent sector, ensuring CAMHS patients receive the best quality care as near to home as possible.
The successful candidate will be responsible for the quality assurance of a number of wards in South London. The case manager works closely with the Provider to ensure high quality care is maintained.
The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management including particularly complex cases and delayed discharges including Transforming Care.
You will also work in collaboration with services within the hub to manage relationships with ICS colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies in the management of effective usage of the specialised mental health services.
If you have experience of working in CAMHS services, a commitment to high quality care and a passion for innovation we would like to hear from you.
Main duties of the job
As CAMHS Case Manager you will provide clinical support to the specialised commissioners in relation to the defined population of South London which will include projected mapping of future service use and planning in terms of future service needs.
You will work as part of a Case Management Team supporting managers and the MDT to ensure safe and effective care pathways are in place for all service users.
You will work with Providers and offer quality oversight to ensure commissioned services meet the required standards.
You will work closely with partners to embed the principles of prevention, early intervention, community-based provision and least restrictive practice.
You will maintain effective, open and clear communication with Providers, NHSE, CCGs and Local Authority to ensure strong joint working.
Your role will work across the Transforming Care Programme and Mental Health Programme. You will support the delivery of the Transforming Care Programme by working with colleagues within Integrated Care Board, other Provider Collaboratives, NHSE, Local Authority SLP ward staff.
You will responsible to support both Mental health and Transforming care cohort in relation to appropriate admission and smooth discharge.
About us
The South London Mental Health and Community Partnership (SLP) :
The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas) South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George's Mental Health NHS Trust (SWLSTG) between them delivering mental health services to a population of more than three million people.
The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and deliver best practice consistently to all patients.
Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.
Job description
Job responsibilities
Key Responsibilities :
Improving quality and outcomes
- To provide clinical assurance of the quality of the care provided by specialised services within the South London Provider Collaborative and Commissioning Hub (PCaDH)
- Supporting the South London Partnership (SLP) team in the assurance of specialised services compliance to applicable specification and guidance.
- The post-holder will provide the link with Clinical Commissioning Groups and their commissioned services within the hub to ensure there is a co-ordinated approach to care and discharge planning, which results in robust and effective care packages.
- Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved.
- To take action in respect of Safeguarding Policies and Procedures as required
Enabling patient and public involvement
- To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the SLP.
- To ensure all public and patient contact with the office is of highest professional standard.
- To embed patient and public involvement within South London at all levels of decision making.
Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute,
and everyday actions ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
- To work across multiple providers within the NHS and Independent Sector
- To work with other Case Managers in the management of particularly complex cases and delayed discharges (including Transforming Care)
- To work in collaboration with services within the hub to manage relationships with CCG commissioned providers that provide the referral and aftercare components of the pathway.
- To work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of the specialised mental health services
- To work collaboratively with others and part of cross- directorate teams to deliver successful outcomes for the SLP
Leadership for transformational change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the SLP
Using insight and evidence for improvement
- To ensure that safe and effective care pathways are in place to facilitate the movement of service users through specialised services, including the identification and reporting of deficits within service provision
- To ensure the appropriateness of the placement for the children and young people
- Ensure case management systems and record keeping are maintained and kept up to date
Developing an excellent organisation
- To ensure the health, safety and wellbeing of all staff within the SLP
- To ensure compliance with all confidentiality and governance requirements within the department.
- To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times.
Project Management
- Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
- Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.
- Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources.
- Demonstrate effective stakeholder management.
- Support other Case Manager / Project Managers as and when required.
- Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.
- Ensure that the projects maintain business focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of SLP.
Financial and Physical Resources
- Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities, monitor expenditure on a regular basis.
- Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required.
Placing orders and signing invoices.
Responsible for making recommendations, providing advice and able to prepare strategic reports / briefings for the SLP and relevant forums as required
People Management
- Forge close positive working relationships, in order to support an effective matrix approach to achieve SLP objectives
- To support, motivate and develop people within the team, in a facilitative way
- Managing third parties (such as consultants / interims) to ensure deliverables are met in a timely manner and within budget.
Information Management
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required
- Collate as required, a range of information and lead appropriate analysis to develop robust business cases and contribute to project outcomes
- Analyse, interpret and present data to highlight issues, risks and support decision making
Policy and Service Development
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and any other documents which may impact service.
- Proposes changes to own function making recommendations for other service delivery.
Research and Development
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
- Co-ordinating Research and Development initiatives, delegating as appropriate
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies across projects / functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium and long term business plans, achieving quality outcomes.
Key Working Relationships
- Work closely with other Case Managers / Transforming Care Leads in the PCaDH, providing support and cover across the team as required
- Contribute to short, medium and long term business plans, achieving quality outcomes
- Operate effectively in a flexible and demanding environment and proactively engage with key stakeholders
- Work effectively with a variety of external consultancies working on other projects and programmes within other areas of the SLP as required
- Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
- Deal with resulting potentially aggressive / antagonistic situations as required
- Work and engage constructively with stakeholders on a range of business sensitive issues
- Nurture key relationships and maintain networks internally and externally
Personal development
- Take responsibility for own development to ensure highest standards of practice
- To participate in the staff appraisal process, develop a Personal Development Plan, and take any action as necessary
- To participate in appropriate staff support activities clinical supervision, reflective practice
- To ensure all mandatory training is completed in a timely manner
Please refer to job description for full main responsibilities
Person Specification
Qualifications
Essential
- Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
- Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
- Member of relevant professional body Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
Desirable
Further training or significant experience in project management, financial management or supporting change management processes
Experience
Essential
- Experience of working within a CAMHS setting either in-patient or community
- In depth understanding of a pathways, treatment and care for people with Learning Disabilities, ASD and Mental Health issues, including CAMHS services
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
- Knowledge of legal issues pertaining to the specialist service, including MHA 1983
Desirable
- Experience of managing a team
- Experience of managing risks and reporting
- Understanding of the public sector
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes
Skills and Capabilities
Essential
- Ability to produce high quality and accurate reports
- Self-motivated and able to work independently
- Ability to work under pressure
- Ability to travel to disparate locations on a regular basis
- Must be able to prioritise own work effectively
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
- Ability to negotiate on difficult and controversial issues including performance and change
Analytical / Planning / Management Skills
Essential
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to anticipate problems before they arise
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
Desirable
Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Autonomy / Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting national policy
- Experience of researching best practice interpreting its relevance and processes / practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Financial and Physical Resources Management Experience
Essential
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Values and Behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do
- Able to make a connection between their work and the benefit to patients and the public
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
- Values diversity and difference, operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
▶️ SLP CAMHS Case Manager – Mental Health
🖊️ South London and Maudsley NHS Foundation Trust
📍 London