09 Oct
University Hospitals Birmingham NHS Foundation Trust
Birmingham
Job description
Job summary
Are you an experienced medical secretary looking for a new challenge? Well, this could be the job for you!
An exciting opportunity has become available for a part-time (20hrs per week) Band 4 Medical Secretary Supervisor to work in our Paediatric Department at Heartlands Hospital.
The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team.
By personally assisting with the administrative workload, the Medical Secretary / Supervisor will enable the Consultant(s) to optimise their clinical commitments.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge,
maintaining confidentiality at all times.
The post holder will provide an empathic and sensitive point of contact for patients / relatives and carers. They will be responsible for the day-to-day training and supervision of other medical secretaries.
The ideal candidate will need to have excellent verbal and written communication, as well as organisational skills, should possess RSA or equivalent Stage 1 and 2 with good word processing / computer skills and medical audio typing.
They should be educated to GCSE standard or equivalent. Ideally, you will have a minimum of 3 year's experience as a medical secretary working within the NHS and knowledge and understanding of medical terminology is desirable.
Main duties of the job
To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team.
To be responsible for the organisation of meetings, preparation of agendas and taking of minutes. To organise case conferences,
seminars and travel arrangements and assume responsibility for the daily management of the medical team diary.
All work to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standard and targets.
- To provide a point of contact for GPs and other Health Care Professionals and also patients / relatives / carers, who are often highly emotional and high distressed ensuring that any language or other communication barriers are overcome.
- To understand the patient pathway and provide information and reassurance in a professional manner. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved.
- Knowledge and use of various Microsoft Office Software programmes including Outlook,
Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence.
Daily use of hospital intranet to provide information for Consultants, GPs and patients on forthcoming appointments, and results of investigations.
To provide day to day supervision to secretaries / clerical officers, allocating and monitoring work on a daily basis. Provide and be responsible for the training of the team.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to :
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard,
driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate / equivalent qualification or equivalent knowledge of medical terminology
- Working knowledge of medical terminology
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of dealing with the Public / Customer service experience
- Experience of working with a range of Microsoft Office packages ( Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in Healthcare
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Desirable
Experience of working in a busy environment
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
Desirable
- Ability to work under pressure and deal with stressful situations
▶️ Band 4 Medical Secretary/Supervisor (Part-time) - Paediatrics
🖊️ University Hospitals Birmingham NHS Foundation Trust
📍 Birmingham