Technical Programme Manager (12 Month Fixed Term Contract)

Technical Programme Manager (12 Month Fixed Term Contract)

******** This is a 12 month Fixed Term Contract*************

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.





We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.







Purpose of the job

To lead, manage a range of technical projects across one or multiple areas of product, platform or across regions. Support Product, Business and Regional management team by providing delivery and technical leadership to shape and deliver key customer, client and partner facing initiatives, with key focus on achieving quality standards, ensuring customer objectives are met and measurable.

Key Responsibilities

· Defining project scope, goals, and deliverables, and creating project plans.

· Collaborating with cross-functional teams, including engineers, designers, and business stakeholders, to ensure project goals are met.

· Managing and tracking project budgets and resources, including personnel,





third party and technology costs.

· Managing and tracking key OKRs, collaborating with platform and product leadership to ensure pragmatic approaches are used to reach the stated goals.

· Monitoring progress and identifying and resolving any issues or risks that may impact delivery.

· Communicating project status, progress, and risks to stakeholders and ensuring that all parties are informed and engaged.

· Ensuring that projects are delivered on time, within budget, and to the required quality standards.

· Anticipating likely issues and driving teams and vendors to work towards expected engineering and quality standards.

· Supporting teams and architects with commercial and technical partner/vendor integrations and evaluations.







· Ensuring all initiatives are designed to fit with business and technical compliance and policy standards, managing exceptions and guiding the teams

· Developing and maintaining project documentation, including project plans, status reports, and technical specifications.

· Continuously improving teams’ processes and methodologies.

Knowledge, skills and experience required

· Technical delivery management: experience in planning, executing, and closing multiple projects with significant technical components, using continuous delivery, agile methodologies and tools.

· Technical expertise: knowledge of one or multiple technical fields, such as software development, cloud, digital, data.

· Leadership: the ability to lead cross-functional teams, manage personnel,





and facilitate decision making to drive initiatives forward. Ability to drive and manage 3rd party relationships and negotiations.

· Communication: strong verbal and written communication skills, with the ability to clearly communicate project goals, status, and risks to stakeholders.

· Problem-solving: the ability to identify, detail and resolve complex technical issues, mitigate project risks, and develop creative solutions to challenges.

· Organizational skills: the ability to manage multiple tasks and prioritize effectively to meet project deadlines.

· Budget management: experience managing project budgets, including personnel, vendors, and technology.

· Adaptability:





the ability to adjust to changing project requirements and pivot quickly when necessary.

· Attention to detail: strong attention to detail and the ability to produce high-quality project documentation.

· Continuous improvement: a desire to continuously improve own and teams’ ways of working.

· Technical and delivery training and accreditations

The ideal candidate will have a strong background in technical delivery management and technical expertise.

They should have excellent leadership, interpersonal, and communication skills, as well as significant experience in leading multiple technical initiatives.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age,





individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).







If you need any extra support throughout the interview process, then please email us at *************@collinsongroup.com

▶️ Technical Programme Manager (12 Month Fixed Term Contract)
🖊️ Technical Programme Manager (12 Month Fixed Term Contract)
📍 London