08 Oct
University Hospitals Birmingham NHS Foundation Trust
Birmingham
Job description
Job summary
We have an exciting opportunity to join our Nuclear Medicine department booking team as we move towards cross-site bookings.
To provide a full administration / coordination and cross-site Nuclear Medicine booking service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
Main duties of the job
Book Nuclear Medicine scans cross-site, liaising with patients, relatives and referrers.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate.
Input and look up data on Trust IT systems in accordance with Trust policy.
To undertake typing which may include touch type from audio and / or copy type from written documentation which may include letters, emails, reports and any other correspondence as required.
Photocopying, scanning and filing letters and documents as required.
To assist colleagues as directed by the Supervisor / Line Manager in times of pressure of work.
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
Accurately record telephone messages and other enquiries and refer as appropriate.
Provide effective communication and problem-solving face to face, email and via telephone.
Attend admin team / departmental meetings on a regular basis.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Follow up any DNAs.
Manage at short notice cancellations and re-bookings of patients as necessary onto appropriate lists.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to :
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Please Note :
For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Good General Education ( GCSE English and Maths A-C)
- RSA level II or equivalent experience
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- Experience of dealing with the Public / Customer service experience
- Experience of working with a range of Microsoft Office packages ( Word, Excel and Outlook)
- Experience of working in a busy environment
Desirable
- Experience of using Trust IT systems
- Experience of working in Healthcare
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
▶️ Band 3 Administrator/Co-ordinator - Nuclear Medicine
🖊️ University Hospitals Birmingham NHS Foundation Trust
📍 Birmingham